Hoburne Devon Bay Holiday Park are looking for a Customer Experience Manager to join the team.
The successful candidate will benefit from:
* Competitive pay
* Hoburne benefits platform
* Hoburne Team Card which includes 50% off Food and Drink
* Free membership at Hoburne Golf Parks
* Discounts on holidays
* Access to our leisure facilities on all our parks
* Enhanced Parental leave * (T & C’s apply)
* 33 working days holiday (pro-rata for part-time)
* Access to our Employee Assistance Programme (EAP)
To provide the best service so our customers trust us by offering a great experience to each and every one of our customers. Responsible for improving the experience our customers have, with the goal of increasing customer satisfaction and loyalty and be passionate about delivering outstanding customer experience.
Duties will include:
Develop strong relationships with stakeholders at all levels.
To assess the customer journey with a view to delivering a seamless customer service.
Create close customer relationships to understand their challenges.
To be able to identify opportunities and address gaps in customer experience across the sites which will improve the quality of customer experiences.
Work closely with sites to design and deliver customer experience improvements from a customer experience perspective and align these across all sites in order to generate revenue and loyal customer base.
Promoting, coordinating and running of sublets
To ensure initiatives are aligned to strategic and business objectives.
To provide recommendations to implement changes to improve quality.
To track progress of projects and initiatives and report on progress regularly to senior management team.
Manage and co-ordinate others to deliver change and improvements and support the delivery of key efficiency measures.
To assist, advise and challenge teams on customer performance and focus.
To coach and mentor where required to ensure high standards of customer excellence and continuous improvement techniques.
To act as Duty Manager when required.
This is a permanent, full time position, working 40 hours a week. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends and Bank Holidays.
If you think you have the experience, skills and attributes we are looking for, please apply - All jobs everywhere * Hoburne (hoburnegroup.com)
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.