We would love you to join us if you have the skills and attributes we are looking for an Ownership Advisor - Central.
As Ownership Advisor - Central you will be responsible for advising potential Holiday Homeowners about ownership with Hoburne ensuring they have all the information required to make an informed decision
The successful applicant will benefit from:
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave * (T & C’s apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
Key Responsibilities:
Stay in touch with potential homeowners who aren't quite ready to buy with regular, valuable communications. Invite them to follow our social media channels, like Instagram , for the latest , behind the scenes insights and developments
Make outbound calls to potential customers to introduce Hoburne Holidays and our range of caravans.
Qualify leads and identify potential customers who are interested in purchasing a caravan.
Schedule appointments for the sales team to meet with potential customers on park.
Maintain accurate records of calls and customer information in our CRM system.
Follow up with potential customers to confirm appointments and provide additional information as needed.
Achieve weekly and monthly targets for appointments booked.
Provide feedback to the sales and marketing teams on customer responses and market trends.
You will need to be computer literate with good keyboard skills and have a warm and friendly personality. Experience in a similar role is advantageous but not essential. Product knowledge training will be given.
The ideal candidate will require the following skills:
Good written and verbal communication
Ability to multi-task
Excellent customer service
Attention to detail and good organisational skills
Basic knowledge of IT
The role is based at Group Support, in Christchurch, however we do offer a hybrid pattern. Our opening hours are Monday to Friday 8.30am till 10pm, Saturday and Sunday 9am till 5pm. The role involves inbound and outbound contact as well as email and live chat , excellent customer service skills along with computer skills and problem-solving skill would be advantageous. The role will involve 37.5 hours per week and it will cover some weekends and bank holidays. If you think you have the experience, skills and attributes we are looking for, please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
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