Hoburne Devon Bay are looking for an Aftersales Ownership Co-Ordinator to join the Ownership team in Devon Bay.
The successful applicant will benefit from:
* Competitive pay
* Hoburne benefits platform
* Hoburne Team Card which includes 50% off Food and Drink
* Free membership at Hoburne Golf Parks
* Discounts on holidays
* Access to our leisure facilities on all our parks
* Enhanced Parental leave * (T & C’s apply)
* 33 working days holiday (pro-rata for part-time)
* Access to our Employee Assistance Programme (EAP)
Be the central point of contact for the Owner, ensuring they feel part of the Hoburne family by delivering a quality, family time experience. To ensure our owners are taken care of the moment the sale has been made and to ensure they have all the information required to support them on their Ownership Journey. This role will cover aftersales for Devon Bay and oversea Doublebois and St.Mabyn.
Responsibilities may include:
- Welcoming and meeting all new and existing owners.
- To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
- Be the voice of the Owner, bringing to life the ownership experience and improving feedback and satisfaction scores.
- Being responsible for logging Aftersales and warranty jobs and work with the maintenance team & supporting them with regular updates.
- Act as a liaison between the park’s owners and parks departments, managing the park news, ensuring communication and compliance of park rules and events are adhered to.
- Identify Part exchange opportunities within the Owner base.
- Create an Owner centric culture delivering high levels of satisfaction and engagement.
- Ensure weekly/monthly KPIs are achieved against Company budget.
This is a full time contract and will include working some weekends and bank holidays. If you think you have the experience, skills and attributes we are looking for, please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request
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